Job Description:
• Coach franchisees using scorecards, structured check-ins, and clear follow-through.
• Create and track action plans tied to measurable outcomes and deadlines.
• Drive KPI improvement across revenue, membership, conversion, average ticket, and patient experience.
• Reinforce operating standards and required training; improve system adoption.
• Travel for in-person center reviews, franchisee meetings, and interventions; support new center openings and onsite training as needed.
• Partner with internal teams (Operations, Marketing, Training, Development).
• Track and document progress using tools such as Zenoti, CRM, and Microsoft 365.
• Schedule: Full-time. Travel and center support may require occasional early mornings, evenings, or weekends.
Requirements:
• Required US-based and within practical distance of a major airport.
• Willing and able to travel up to 70%.
• 2–3+ years in franchise field support and/or multi-unit service operations (examples): Franchise Business Coach / Franchise Consultant, Franchise Operations Manager / Field Operations Manager, Multi-Unit / Area / District / Regional Manager.
• Service-provider business experience required (med spa, wellness, aesthetics/beauty, healthcare services, or membership-based service model).
• Strong KPI and business performance ownership (can explain baseline → results).
• Comfort influencing owners/operators without direct authority and holding partners accountable.
Benefits:
• $85,000–$95,000 base + ~5% bonus (performance-based).
• Remote role with significant field exposure and growth path in Operations.
• Competitive benefits package (may include medical, dental, vision, 401(k), paid time off, and paid holidays).
• Travel expenses reimbursed per company policy; company card option may be available.
• High-impact role supporting franchise performance across revenue, membership, conversion, and quality.