JAN-PRO Puget Sound is seeking a highly motivated and dynamic Business Development & Operations Coordinator to join their team. This dual-role position involves identifying and securing new business accounts while coordinating the day-to-day operations of existing accounts. The successful candidate will drive growth, ensure customer satisfaction, and maintain high service standards for commercial clients.
Responsibilities
- Identify and target potential clients within the designated market area
- Prospect, generate leads, and cold call businesses to introduce services and establish relationships
- Present and sell janitorial and facility management solutions tailored to client needs
- Develop and implement sales strategies to meet revenue and growth targets
- Negotiate contracts and pricing agreements with prospective clients
- Maintain and update CRM systems to track leads, opportunities, and account status
- Oversee the day-to-day operations of new and existing janitorial accounts
- Act as the main point of contact for clients, addressing any concerns or service issues promptly with our certified business owners
- Monitor and assess the quality of services provided, conducting regular site visits, and brand-standard audits
- Maintain customer satisfaction by resolving issues, implementing corrective actions, and ensuring compliance with service standards
- Manage special services and contract renewals for assigned accounts
- Provide exceptional customer service by being responsive, professional, and proactive in communication
- Foster long-term relationships with clients, ensuring their needs are met and their expectations exceeded
- Collect customer feedback and implement improvements to enhance service delivery and client retention
- Stay informed about industry trends, competition, and market conditions
- Analyze customer needs and adapt service offerings to meet changing demands
- Prepare and present regular reports on business development activities, account status, and operational performance
Skills
- Proven experience in business development, sales, and account management, ideally in the commercial janitorial or facilities management industry
- Strong track record of meeting or exceeding sales targets and managing client relationships
- Excellent communication, negotiation, and interpersonal skills
- Strong organizational and time management abilities
- Ability to manage multiple projects and accounts simultaneously
- Proficient in CRM software, Microsoft Office Suite, and general computer literacy
- Problem-solving and decision-making skills
- A high school diploma is required
- Valid driver's license and reliable transportation (if travel within the market area is required)
- Ability to work independently and as part of a team
- Strong attention to detail and commitment to maintaining high-quality standards
- Previous experience in operations or service delivery management is highly preferred
- A degree in business, management, or a related field is preferred
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays.
- Opportunities for professional growth and career advancement.
- Company vehicle or vehicle allowance
- Credit card for sales and marketing activities in your market
- 401(k)
- 401(k) matching
Company Overview
JAN-PRO Franchising International, Inc. It was founded in 1991, and is headquartered in Colorado Springs, Colorado, USA, with a workforce of 2-10 employees. Its website is https://jan-pro.com/socolorado.
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