WHAT YOU’LL DO:
- Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
- Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
- Demonstrate effective problem solving and customer relation skills.
- Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
- Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:
We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:
- High school diploma or a combination of education and experience
- Strong grammar and communication skills
- Strong computer skills and the ability to use multiple systems at the same time, while answering calls
- Demonstrated success in providing exceptional customer service on the phone and via email
- Fluent English required; English and Spanish would be beneficial
- Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
- Demonstrate regular attendance and adherence to call center schedule
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