ConServe is a leading provider of accounts receivable management and collection services, specializing in customized solutions for various institutions. The Call Center Representative will use a consultative approach to manage and collect on delinquent accounts, ensuring client satisfaction and helping consumers resolve their obligations.
Responsibilities
- Obtain information from Consumers in order to determine current financial situation and determine solutions
- Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
- Gather proper documentation from Consumers and maintain appropriate follow-up
- Meet daily, weekly and monthly goals as set by management at ConServe
- Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment
- Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections
- Record Maintenance – proper management & updating of system to maximize contacts
- Skip-Tracing – to assist in locating & contacting consumers or businesses
- Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Skills
- High School Diploma or GED
- The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening
- The ability to work onsite three days per week and can work remotely the remaining two days
- Fluent in conversational English and ability to proficiently read and write English
- Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
- Intermediate Computer skills to document calls and navigate software packages, databases and the internet
- Strong organizational and time management skills
- Attention to detail
- Ability to act independently to resolve problems
- Motivation to learn
- Ability to work in a positive, collaborative manner with coworkers
- Ability and history of maintaining confidentiality and high level of trustworthiness
- Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
- Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
- Ability to obtain and maintain State Collections Licensure
- US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States
- No conflicts of interest with ConServe or our Clients
- Prior Student Loan collection experience preferred
- Associates or Bachelor's Degree preferred
- Willingness to work an occasional Saturday morning shift
Benefits
- Performance-based monthly bonus opportunity
- Award-winning benefits packages
- Flexible schedules
- Growth opportunities
Company Overview
ConServe providing accounts receivable management services for colleges and universities. It was founded in 1985, and is headquartered in Fairport, New York, USA, with a workforce of 201-500 employees. Its website is http://www.conserve-arm.com/.
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