Care Partner Success Specialist

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. The Care Partner Success Specialist plays a critical role in Lingraphica ’s Clinical Sales process by building trusted relationships with care partners and ensuring they are informed, engaged, and equipped throughout the trial and sales journey. Requirements Strong empathy and customer-centered mindset Active listening and creative problem-solving skills with a solutions-oriented approach Ability to deliver a superior customer experience Proven ability to manage details in a fast-paced, high-volume, and evolving environment Excellent attention to detail in documentation, task execution, and internal coordination Strong written and verbal communication skills with both external customers and internal departments and across all channels (email, text, call) Growth mindset with openness to feedback and a track record of applying it constructively Ability to maintain a calm and professional demeanor when assisting customers Demonstrated ability to adapt quickly to changing workflows, expectations, and priorities Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable Comfortable presenting technology and training users with a wide range of skill levels Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork Ability to work independently and thrive in a dynamic, feedback-driven environment Analytical and metrics-driven work style Benefits Paid Time Off (sick, personal, and vacation) Paid Company Holidays 401(k) Retirement Plan and Contribution Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options Employer Paid Life Insurance Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance Stipends for health and wellness, home office setup and professional development Paid Family Leave Annual bonus program Annual merit increases Year-Round Flex Friday’s Discounts on travel, entertainment, home/pet/car insurance Originally posted on Himalayas