Career Ambassador, HR Specialist, Performance Management Team

Description As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazon’s Pivot processes, and you’ll seek out collaborative opportunities to continuously improve the Amazonian experience. You are organized, results-oriented, customer-obsessed, and you thrive in ambiguity. You possess strong judgment in sensitive... situations and are able to make objective decisions. You also have excellent writing and editing skills, are data-driven, and have the ability to establish a professional, consistent message. • This role is India-based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones. Key job responsibilities • Execute cases at all stages of the Pivot cycle • Facilitate appeal process independently including the compilation of appeal documents • Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices • Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization • Respond quickly and accurately to questions from customers, team, and internal business partners • Collaborate with team members in ongoing process improvements to meet business objectives • Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools • Prioritize multiple inputs in a complex, fast-paced environment • Build and own trusting relationships with employees and key business and HR partners stakeholders in the region • Provide recommendations to proactively address systemic defects Basic Qualifications • Bachelor's degree in business, HR, or a related field • 5-7 years overall work experience • Minimum 4 years of experience in HR, employee relations, or similar fields • Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards • Solutions-focused and comfortable working in an environment which demands strong deliverables • Proven ability to handle confidential information and escalate issues when appropriate • Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line Preferred Qualifications • Experience working with corporate workforce • Technical proficiency with Microsoft Office Suite, including Excel • Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities • Knowledge of HR systems and solutions • Ability to successfully influence stakeholders without formal authority, across geographies and business units • Experience working in highly confidential environment • Excellent verbal and written communication skills • Strong organizational skills Company - Amazon Dev Center India - Hyderabad Job ID: A2788271 Apply Job!