Datavant is a data platform company and the world’s leader in health data exchange. The Chart Retrieval Specialist role involves visiting various provider offices to retrieve medical records, utilizing excellent customer service skills and strong self-troubleshooting abilities to efficiently retrieve multiple records while maintaining professionalism.
Responsibilities
- Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and scanner
- Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months
- Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks
- Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time
- Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise
- Work independently to meet department goals for chart retrieval accuracy and efficiency
- Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system
- Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance
- Cross-train in multiple departments to provide support and supplement additional hours as needed
- If desired, travel opportunities may be available with assignments in different geographic areas as needed
- Assist with additional work duties or responsibilities as evident or required
Skills
- High School Diploma or equivalent required
- Availability between 8am-5pm at least three consecutive days per week required
- Must have a reliable, insured personal vehicle. Must have the ability to drive and have a valid driver's license in good standing
- Must have reliable internet service and a phone with ability to communicate with remote supervisors
- Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers
- Proven track record of punctuality, reliability, quality work, and ability to follow directions
- Ability to work independently with minimal supervision
- Ability to troubleshoot and/or overcome technical issues as they arise
- Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team
- Business casual attire and a high level of professionalism required at all times
- Access to a high-speed internet connection
- Positive attitude and the desire to learn through training (full five-day training program begins upon hire)
- Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case
Benefits
- Mileage & per chart incentive
- Paid training
Company Overview
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.
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