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Role Description
Deliver to Corporate account and Field sales in country cluster expert product advice, technical training, in-field problem resolution, critical local endorsements and documentation on Institutional products and dispensing equipment.
- Train new hires on all Institutional technical & product applications
- Be key contact regarding technical questions for tenders and customer requests in alignment with CAM and Field sales
- Participate in field tests for European R&D new innovations using the global field test methodology
- Take part in innovation project teams and support the launch and implementation of innovations through training of Field Sales
- Launch and implement innovations in the market through TM training, pre-launch familiarisation trials, post-launch refresher training and in-field support
- Provide local customer insights to R&D and marketing for new innovations
- Keep records of TM and CA queries and support provided
- Regularly update R&D and marketing on market developments
- Develop digital skills (Salesforce, Connectivity) of Field Sales through field visits and training
- Receive, filter and report all quality issues through eQMS process with batch codes, samples and application knowledge
- Provide feedback to sales on issues
- Close collaboration with Marketing, R&D, regulatory and other functions in establishment of technical and sales support materials and customer statements
- Take part regularly in field trips
- Lead safety during travel and on-site customer activities
Qualifications
- B.S. or equivalent and 1-3 years job experience (chemist, scientist, engineer, etc.)
- Fluency in an Eastern European language and English required, German language is beneficial
- Ability to effectively communicate and collaborate with internal and external stakeholders on a European and virtual base
- Quick to learn, open to new ideas, and focused on practical solutions with a digital-first mindset
- Proven capability to engage and energize people
- Organise and prioritize many different deliverables for the business
- Customer- and results-oriented with a strong service mindset
- Willingness to travel (40-50%)
- Valid driving licence
Benefits
- Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters
- Work life balance: Enjoy flexible working hours and a hybrid working mode
- We see you: Be recognized for meeting goals, and secure opportunities for advancement
- Learning and trainings: Sharpen your professional business acumen
- Benefits: cafeteria, medical, vision subscription, stock purchase plan, language learning options and more!
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