AmTrust Financial Services, Inc. is a company focused on providing insurance solutions. They are seeking a Claims Assistant I to support Claim Adjusters and perform various administrative tasks while learning about the claims process.
Responsibilities
- Performs general maintenance /data entry in the claim files
- Receives and/or returns telephone calls from providers and or claimants
- Generate letters from system/templates
- Schedule medical appointments for claimants
- Forward medical records
- Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
- Submit referrals for various vendors
- Performs other functional duties as assigned
- Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all
- Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues
- Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners
- Perform tasks assigned with an acceptable error rate., meeting the SLA rate
- Establishes and maintains effective relationships with customers, gains their respect and trust
- Adhere to any compliance changes as directed by your supervisor
- Performs other functionally related duties as assigned
- May be required to work overtime as assigned
Skills
- High School diploma
- Ability to take direction and make sound business decisions
- Self-motivated and detail oriented
- Ability to adapt to a changing environment
- Professional telephone demeanor and good oral and written communication skills
- Ability to work well under pressure and multi-task in a fast-paced environment
- Basic understanding of business technology including Excel
- Ability to work both independently and in a team environment
- Some college
- Prior experience in a claims department or related experience
Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
Company Overview
AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://amtrustfinancial.com/.
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