American Modern Insurance Group, Inc. is a recognized specialty insurance leader providing products and services for residential property and the recreational market. They are seeking a compassionate and detail-oriented Customer Service Representative to support policyholders during their claims process, ensuring a positive experience through professional and empathetic communication.
Responsibilities
- Provide empathetic and professional support to policyholders via inbound calls (approx. 80-100 calls a day with a 5-7 min average handling time), capturing detailed information for newly reported claims and answering questions about the claims process
- Accurately enter claim details into our claim software while on the phone with customers
- Respond to inquiries regarding claim status, settlement, and pending documentation
- Utilize Microsoft Office Suite on a daily basis to manage and document customer interactions
Skills
- At least 1 year of customer service experience
- High School Diploma or equivalent required
- Excellent communication and customer service skills, with a strong emphasis on empathy, active listening, and conflict resolution
- Ability to learn quickly and pay attention to detail, with a strong focus on accuracy and quality in a fast-paced environment
- Efficient multitasking skills, with the ability to type while listening to customer calls and navigate multiple software systems simultaneously
- Proficiency in Microsoft Office Suite, with the ability to learn and adapt to new software and technology
- Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions (for hybrid work arrangement)
- Ability to work a flexible schedule, including evenings and overtime as required, with a commitment to being available during catastrophes and peak periods
- Call center experience being highly preferred
- Bachelor's degree preferred
Benefits
- Two options for your health insurance plan (PPO or High Deductible).
- Prescription drug coverage (included in your health insurance plan).
- Vision and dental insurance plans.
- Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
- Short and Long Term Disability coverage.
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
- A robust 401k plan with up to a 5% employer match.
- A retirement savings plan that is 100% company funded.
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
- Eligibility to receive a yearly bonus as a Munich Re employee.
- A variety of health and wellness programs provided at no cost.
- Paid time off for eligible family care needs.
- Tuition assistance and educational achievement bonuses.
- A corporate matching gifts program that further enhances your charitable donation.
- Paid time off to volunteer in your community.
- Free parking.
- A hybrid environment that gives you a choice in where and how you get work done.
- A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop.
- An on-site complimentary workout facility as well as walking trails on campus grounds.
- On-site wellness center complete with nurse practitioner.
Company Overview
American Modern companies provide insurance solutions for customers. It was founded in 1994, and is headquartered in Amelia, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.amig.com/.
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