Job Description:
• Works directly with clients to answer questions and resolve their issues, and loads activities into CRM Database (Epic)
• Resolves enrollment and termination issues
• Answers questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
• Updates internal systems such as Epic upon group renewal
• Introduces their role to all new key contacts to build solid relationships and meets existing contacts as needed to further enhance relationship
• Maintains a full book of business while continuing to provide A+ service
• Utilizes MS Outlook, Excel, Word and other Microsoft Applications
• Follows EBS internal color-coded outlook organization standard operating procedures
• Follows internal call back standard operating procedures and email response time
• Additional job duties as assigned
Requirements:
• Insurance experience preferred; at least 3 years of work experience (claims resolution, benefits administration, health insurance customer service, etc.)
• College degree preferred
• Knowledge of Microsoft Office with an emphasis on Outlook and Excel
• Valid Driver’s License
• Self-starter and quick learner
• Excellent problem-solving skills
• Persistent to achieve the end result—resolution
• Strong organizational skills, including daily prioritizing and logical thinking
• Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf
• Good communication skills, written, verbally and over the phone
• Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience are also beneficial) and able to learn new systems and programs, such as Sales Force
• Able to manage multiple projects simultaneously and successfully
• Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles
Benefits:
• Comprehensive benefits package
• Employee ownership through a 401(k) employer match and discretionary profit-sharing contributions
• Professional development and career growth opportunities
• Flexible work arrangements (remote and hybrid options) with a flexible paid time off approach