Medallia is a pioneer in Experience Management, seeking a Professional Services Consultant to support the technical design and delivery of Experience Management solutions for customers. The role involves collecting customer requirements, configuring the Medallia platform, and ensuring successful technical outcomes through collaboration with client teams.
Responsibilities
- Collect customer requirements and create technical specifications
- Configure the Medallia platform to meet customer requirements
- Support QA, client UAT, and launch processes
- Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities
- Partner with client teams to resolve technical issues/inquiries
Skills
- 1+ years of experience successfully managing and retaining clients while leveraging software
- Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
- Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
- Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics
- Ability to work independently on low to medium complexity assignments
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
- Ability to understand, synthesize, and translate between business problems and technical concepts
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Thrive in a high-growth, fast-paced environment
- Ability to obtain a U.S. Government Security Clearance
Benefits
- Competitive health and wellness benefits
- Medical
- Dental
- Vision
- 401(k)
- Short term and long term disability
- Life and AD&D insurance
- Statutory leaves
- Paid parental leave
- Paid holidays
Company Overview
Medallia provides SaaS platform focused on customer experience management. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.medallia.com.
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