Macy's is a storied company that has been a part of American culture for over 160 years. They are seeking a Bilingual Collections Advocate who will handle collection activities on incoming and outgoing calls, assisting customers with delinquent accounts and performing investigative work to locate customer contact information.
Responsibilities
- Receive and/or make telephone connections with customers on delinquent accounts
- Communicate with other departments within MCCS to research customer delinquent accounts
- Assist with on-the-job training of new associates and cross training
- Regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills
- High school diploma or general education degree (GED) required
- Excellent communication skills required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Must be able to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to carry out instructions furnished in written, oral, and diagram form
- Must be able to solve problems involving several concrete variables in standardized situations
- Ability to provide outstanding customer service to external and internal customers on a consistent basis
- Ability to take control of and resolve customer issues utilizing active listening skills
- Ability to adapt quickly to changing customer expectations and needs
- Ability to be a self-starter who is comfortable taking the initiative
- Strong decision-making abilities
- Strong analytical skills
- Ability to navigate multiple computer applications and work from a dual monitor setup
- Ability to complete financial transactions accurately and proficiently
- Ability to work a flexible schedule based on department and Company needs
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
- Occasionally required to move about the workplace and reach with hands and arms
- Requires close vision
- One to three months related experience and/or training is preferred
Benefits
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Company Overview
- Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.
Company H1B Sponsorship
- Macy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.