Collections Analyst

Overview Collections Analyst  A Collections Analyst is responsible for managing the timely recovery of outstanding invoices due. The Collector utilizes multiple tools, resources, and a high level of professional communication to effectively resolve and manage aging.  Responsibilities - Collections and Aging - Make regular collection contact on all past due accounts. - Identify and put to action the work an account needs to not exceed a reasonable past due.  The focus should be to collect at a rate that allows business to grow and sustain staffing on an account yet limit risk. - If there is no response to 2 emails, calls should ensue. - Collection portfolio’s past due should be worked front to back on average every 10 to 14 days whereas some may only need monthly maintenance, and others multiple within 1 week.  - Every 3 weeks accounts should be worked smallest to largest to ensure we are cleaning up isolated balance accounts. - Debits and credits should be processed while working an account holistically. - Priority to work aging is 60-90+ past due, repeated emphasis on the 90+ and all significant balance 30 day past due accounts before looping back. - Initiate and orchestrate resolutions, implementing prevention of additional discrepancies when possible. - Resend invoices as needed and verify all information is accurate. - Commit to growing self-escalation skillset and being of help to others. - Communications - Document affiliate, vendor, and facility correspondence within the system as a historical record. - Communicate timely and professionally. - Manage emails in an efficient way that responses can be completed within 24 hours. The inbox should be a to do list. - Behavioral Competencies - Attitude & Effort: Be open to coaching-feedback and the commitment to learning.  Implement training and expectations as they ensure excellent department and company outcomes. - Customer Satisfaction: Provide prompt, quality service to both our internal and external customers, verbally and written. - Value team and give people the assumption of good intent. - Time Management: prioritize work tasks ensuring detail, being organized, and showing efficiency. - Display Mission & Values: Own It: be the difference maker, boldly and authentically.  Connect: engage and collaborate openly and sincerely.  Wow: impact and inspire, with levity and humanity. - Systems & Tools - Utilize platforms and tools effectively and efficiently, documenting where and how expected. - Work fluidly and with proficiency within the credit tools and financial resources such as DNBi, PS payment history, public record, and reporting sites - Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet, Excel) to satisfactorily perform the job functions and duties associated with the position. - Perform other duties as assigned by the management team. Qualifications - High school education is required. - Ability to make sound financial decisions - The ability to: - Utilize a touch-tone telephone, designated computer programs and peripheral computer equipment, keyboard for numeric entry and retrieval of data, and use of miscellaneous office equipment (fax, printer, and copier) - Perform basic business math functions - Use Windows and MS Office applications proficiently - Ability to type at least 35 words per minute - Organize tasks and manage time and multi-task with a sense of urgency and efficiency - Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the department’s performance goals   Preferences: - At least 1 year of collections preferably B2B     #LI-AN1 Pay Range USD $24.04 - USD $28.85 /Hr.