Factual Data® is a U.S. based credit reporting agency that offers a wide range of consumer credit and verification services vital to the mortgage lending community. Mortgage lenders across the nation rely on Factual Data for consumer credit reports that are an instrumental component of the underwriting process for buying and refinancing homes.
At Factual Data, we are proud of our commitment to innovative technology, quality products, and outstanding customer service. Our success stems from a culture of supporting, motivating and challenging one another to continuously improve – paired with an emphasis on continued training and professional development. If you want to have your ideas and voice make an impact, and collaborate with a great group of passionate, dedicated, and fun people, we encourage you to apply today.
www.factualdata.com
About this Role:
The Collector is responsible for managing and recovering outstanding trade receivables in a timely and professional manner. This role involves contacting customers to resolve past-due accounts, negotiating payment arrangements, and maintaining accurate records while fostering positive customer relationships.
This is a remote position that is based in Pittsburgh, PA. This role may require occasional in-person attendance at work-related events at the discretion of management.
What You'll Do:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:
- Monitor and track outstanding debts to ensure timely collection.
- Manage multiple delinquent accounts and execute effective recovery strategies.
- Locate and contact customers regarding overdue balances.
- Develop and implement plans to recover owed funds efficiently.
- Negotiate payment terms and settlement arrangements.
- Address customer questions and concerns with professionalism and empathy.
- Establish and maintain positive relationships with customers.
- Update account information, payment activity, and collection notes in databases accurately and promptly.
- Other duties as assigned.
What You'll Need:
- High school diploma or equivalent required.
- Minimum of 1 year of experience in collections or related customer service role.
- Strong communication, negotiation, and interpersonal skills.
- Persuasive and active listening abilities.
- Excellent time management and organizational skills.
- Ability to handle multiple priorities and meet deadlines.
- Proficiency in MS Office and database management.
- Team-oriented with a proactive and adaptable mindset.
- Energetic, resourceful, and eager to learn and grow.
- Experience with or willingness to learn AI tools and emerging technologies.
Benefits We Offer:
Factual Data offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.
Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.
This posting will remain open until filled.