The University of Alabama is seeking a College IT Support Technician I to provide service to faculty, staff, and students utilizing college computer systems. This role involves troubleshooting, repairing, and maintaining computer hardware and software, as well as coordinating with vendors for multimedia equipment installation and maintenance.
Responsibilities
- Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software
- Resolves issues over the phone, email, or walk-ins
- Monitors requests through completion and performs all related communication with customers
- Coordinates outside vendors for installation and maintenance of multimedia equipment as needed
- May provide guidance and/or supervision to student IT technical workers
- May provide on-site support for server issues in the event of service outages
- Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers
- Recruits, hires, and trains a student staff to help provide support
- Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment
Skills
- High school diploma or GED
- Must have valid U.S. driver's license
- Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies
- Ability to troubleshoot Windows based systems and software
- Ability to maintain complex audio visual systems and Network and User Administration
- Demonstrated interpersonal skills
- Two (2) years experience managing student employees and management and use of trouble ticket software
- Experience troubleshooting Linux and Apple based systems
- Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc
- Experience with PHP and Ruby
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