Communications Officer / Dispatcher

Job Summary The Communications Officer plays a critical role in ensuring effective communication within the organization and with clients. This position requires an individual who can manage incoming communications, provide accurate information, and coordinate responses in a timely manner. The ideal candidate will possess a friendly personality, strong analytical and communication skills. Responsibilities • Answer calls, texts, and emails with a polite demeanor that prioritizes customer service and rapid assessment/response. • Will have to learn fundamentals related to electrical construction to effectively understand and communicate. • Maintain accurate data entry and transcription of communications for record-keeping purposes. • Engage in conflict management and negotiation when dealing with challenging callers. • Collaborate with employees for note follow up, eta, and scheduling questions. • Provide support for dispatching services as needed, like pulling permits, following up with utility and specialty requests • Uphold security protocols while managing sensitive information related to communications. Requirements • Previous relatable experience required. • Strong typing skills. • Proficient in using multi-line phone systems and demonstrating excellent phone etiquette. • Exceptional communication skills, both verbal and written, with the ability to convey information clearly. • Strong analysis skills to assess situations quickly and make informed decisions under pressure. • Experience in conflict management and negotiation techniques is beneficial. • Knowledge of dispatching procedures is an advantage but not mandatory. The Communications Officer position offers an opportunity to be part of a dynamic team dedicated to effective communication in high-stakes environments. Candidates who meet the qualifications are encouraged to apply for this vital role within our organization. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job