Contact Center Representative - Work From Home - Evening and Weekend Shifts - Insurance Customer Acquisition - Competitive Pay

Join Our Dynamic Team as a Contact Center Representative - Work From Home

AWL Holdings, LLC, a leading customer acquisition marketing company in the US, is seeking highly motivated and enthusiastic individuals to join our team as Contact Center Representatives. As a crucial part of our customer-facing team, you will play a vital role in connecting consumers looking for insurance products with licensed insurance agents who can meet their needs. This is an exciting opportunity to work from the comfort of your own home, be part of a supportive team, and make a meaningful impact in the insurance industry.

About AWL Holdings, LLC

AWL Holdings, LLC is a successful customer acquisition marketing company that helps insurance carriers and agents acquire customers through internet marketing strategies. With over 1,100 talented professionals, we have grown from a 2-person startup in 2005 to a highly profitable business. Our company culture is built on trust, data, technology, passion, collaboration, and winning, and we have been ranked as a Best Place to Work in Austin multiple times.

Job Overview

• Position: Contact Center Representative - Work From Home
• Location: Remote (must reside and work in the state of Texas)
• Start Date: Immediate openings available
• Compensation: Competitive salary
• Schedule: Evening and weekend shifts only (multiple shifts available)

Key Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates, asking qualifying questions to match them with the best insurance agent for their needs.
• Complete follow-up calls to inquire about the consumer's experience and ensure their needs were met.
• Remain in frequent communication with leadership and team members through daily chat updates.
• Utilize our internally developed platform to take calls, read scripts, and record information about consumer experiences.
• Provide exceptional customer service, defusing escalated situations and remaining courteous and patient.

Requirements and Qualifications

Essential Qualifications:

• Superior verbal communication skills, with the ability to take charge of conversations and convey enthusiasm and energy.
• Comfortable working in a fast-paced, high-volume call center environment.
• Competent computer skills, with experience using software applications and navigating multiple screens.
• Receptive to coaching and feedback, with a willingness to learn and grow.
• Strong written communication skills, with attention to spelling, grammar, and punctuation.
• Multi-tasker, with the ability to handle back-to-back calls and prioritize tasks.
• Punctual and dependable, with a strong commitment to attendance and meeting schedules.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Familiarity with insurance products or the insurance industry.
• Experience working in a remote or virtual team environment.

Technical Requirements

• Working USB headset.
• Working mouse.
• High-speed internet (at least 50 mb/s download speed).
• Noise-free background.
• Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials).
• Working webcam.

What We Offer

As a Contact Center Representative at AWL Holdings, LLC, you will enjoy a range of benefits and perks, including:

• Competitive salary and opportunities for advancement based on performance.
• Comprehensive training program, including two weeks of virtual training.
• Supportive team environment, with regular coaching and feedback.
• Flexible scheduling, with multiple shifts available.
• Opportunities for growth and development within the company.
• Recognition and rewards for outstanding performance.

Career Growth Opportunities and Learning Benefits

At AWL Holdings, LLC, we are committed to helping our team members grow and develop their skills. As a Contact Center Representative, you will have access to ongoing training and coaching, as well as opportunities to advance to leadership roles or specialize in specific areas of the business.

Work Environment and Company Culture

Our company culture is built on trust, data, technology, passion, collaboration, and winning. We foster a vibrant, dynamic work environment that encourages our team members to be their best selves. We offer a range of perks and benefits, including competitive pay, outstanding benefits, and a fun, collaborative environment.

How to Apply

If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application.

Apply Now

Conclusion

As a Contact Center Representative at AWL Holdings, LLC, you will play a vital role in connecting consumers with licensed insurance agents, providing exceptional customer service, and contributing to the success of our team. We offer a competitive salary, comprehensive training, and a supportive team environment, as well as opportunities for growth and development. If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Apply Now