We're looking for a Knowledge and Help Center Manager to join our global team. As a strategic content thinker, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support, translating every feature launch into clear, user-friendly documentation while optimizing our AI-driven self-service tools.
Requirements
- 3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
- Fluency in written and spoken English (native or near-native level).
- Proficient in Spanish (additional languages a plus).
- Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
- Strong technical writing skills, experience building structured, searchable, and AI-optimized content (LLM-aware formatting, semantic structuring, question-based headings).
- Experience producing educational video content (screen recording, scripting, basic editing).
Benefits
- Attractive compensation
- Generous 'Time to Recharge' policy
- Amsterdam Program
- Extensive paid family leave
- Three paid volunteer days per year
- 2-week cross-functional onboarding program
- Cutting-edge equipment and tools
- Cambly for colleagues
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