Costumer Success Manager (Amazon)

Are you passionate about creating positive customer experiences and building vibrant communities? We’re looking for a proactive person to be the first voice our customers hear and the heart of our community. If you’re great at solving problems, building connections, and managing conversations, this role is for you. You’ll handle customer questions, manage our online reputation, and help grow a positive, engaged community. Your feedback will help shape our products and services, and you’ll work closely with marketing and product teams to keep things moving. What You’ll Do • Respond quickly and clearly to customer questions and enquiries • Monitor and respond to feedback across social media and review sites • Build and engage a vibrant community • Collect and share customer feedback to improve our offerings • Create helpful resources and support materials What We’re Looking For • Excellent written and verbal communication skills in English • Experience in customer support or community management • Knowledge of Amazon PPC advertising (mandatory) • Ability to stay calm and solution-focused • Comfortable with social media and online tools • Self-starter who thrives working remotely Why Join Us? • Fully remote with flexible hours that fit your lifestyle • Full time role with salary of up to $3,000 USD per month* • Be part of a supportive team that values your ideas and growth • Annual company retreat • Compensation is based on your experience and expertise. Sophie Society has helped 2000+ brands, handled 2400+ different product launches and generated over $200 million in ad revenue. We are also hosts of the world's most attended digital event on Amazon PPC - The profitable PPC Challenge. Yes, loud and proud :) Apply tot his job