Overview
Responsibilities
Position Objective:
The Credentialing Manager (Operations) is an operational role that is responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role will report to the Director of Operations and part of the larger Operations team.
Responsibilities:
• Manage and supervise daily operational activities to ensure they align with organizational goals
• Implement and enforce operational policies and procedures
• Lead and motivate a team of operational staff
• Provide guidance, training, and support to team members to enhance their performance and development
• Identify areas for process improvement and implement changes to enhance efficiency
• Collaborate with cross-functional teams to streamline workflows
• Effectively allocate and manage resources, including personnel, equipment, and budget
• Monitor resource utilization and make recommendations for optimization
• Implement and maintain quality control standards to ensure the delivery of high-quality products/services
• Conduct regular audits and assessments to identify and address areas for improvement
• Foster open communication channels between departments to ensure smooth collaboration
• Coordinate with other managers to align operational processes with overall organizational objectives
• Develop and monitor key performance indicators (KPIs) to track operational performance
• Analyze data and prepare reports to inform decision-making
• Identify training needs within the operations team and develop programs to enhance skills
• Implement ongoing professional development initiatives
• Additional duties as assigned
Position Requirements/ Skills:
• Bachelor’s Degree in business administration, healthcare administration, or related field required, Master’s Degree preferred
• 5+ years experience of proven success in an operations management role
• Bilingual a plus
• Computer literacy in Google Suite and Microsoft Office products.
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Ability to handle confidential information in a professional manner
• Ability to make sound business judgments
• Excellent interpersonal skills and ability to work with and manage a variety of people
• Excellent communication skills both written and verbal
• Strong leadership and analytical skills
• Must be organized and detail-oriented
• Ability to build & motivate teams
• Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management
Physical Requirements:
• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time
• Communicating with others to exchange information
• Repeating motions that may include the wrist, hands, and/or fingers
• Assessing the accuracy, neatness, and thoroughness of work assigned
• Must be able to lift at least 15lbs at times
Key Attributes/ Skills:
• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward the target patient population
Compensation & Benefits:
We offer a compensation w/bonus and a comprehensive benefits package:
• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays