About the position
Responsibilities
• Perform data entry, cleansing, and import/export tasks to ensure data accuracy and integrity
• Provide basic support to end-users by answering questions, guiding them through standard Salesforce processes, and assisting with login and navigation issues
• Troubleshoot and resolve issues related to Salesforce functionalities, user permissions, and data access
• Document Salesforce workflows, procedures, and processes to streamline support and usage
• Create and manage cases for internal assistance requests, accurately categorizing and documenting issues to enhance resolution tracking
• Assist in the creation and maintenance of reports and dashboards to facilitate analytics and support business decision-making
Requirements
• Pursuing a bachelor's degree in Business, Business Analytics, Information Systems, Data Analytics, or a related field
• Must be a rising junior, graduating in May 2027, enrolled as a full-time student carrying a minimum of 12 college credits
• Proficiency in Salesforce administration, including user management, permissions, workflow automation, and familiarity with Salesforce objects, reporting, and dashboards
• Basic understanding of SDLC, agile methodologies, and experience with ticketing or case management systems
• Strong analytical and problem-solving skills with attention to detail and an interest in data analysis
Nice-to-haves
• Enjoy working in teams and being highly communicative
• Able to multitask and be flexible to new initiatives
• Basic knowledge of Salesforce
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Apply Now