Cust Svc Support Rep- Client Billing (WFH)

About the position Responsibilities • Follow approved SOP's to update and provide necessary information to resolve denied claims • Continuous evaluation of current policies and SOP's and give recommendations for process improvements • Handle sensitive information in a confidential manner • Reading and understanding of explanation of benefits or correspondence • Document all activity made to a claim • Communicate via telephone with a physician, insurance company and patients • Utilize tools to verify eligibility, claim status and/or to obtain better billing information Requirements • High School Diploma or equivalent • Previous medical and/or call center experience a plus • Dedicated work from home space • Ability to manage time and tasks independently while maintaining productivity • Internet download speed of at least 50 megabytes per second • No satellite internet • Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port. Benefits • Generous paid time off • Medical, Vision and Dental Insurance Options • Flexible Spending Accounts • 401k and Employee Stock Purchase plans • No Charge Lab Testing • Fitness Reimbursement Program • Tuition Reimbursement Apply tot his job