Job Summary:
At Workwarp, we are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team remotely. As a Customer Care Coordinator, you will be the primary point of contact for our customers, providing timely and professional support to resolve their concerns and exceed their expectations. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Respond to inbound and outbound calls to resolve customer concerns in a timely and professional manner.
- Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
- Prioritize open, overdue, and critical customer follow-up requests or concerns and escalate to management as needed.
- Review and respond to customer feedback collected through external sources, compile statistical data, and report trends to the management team.
- Make contact with cancel request customers to retain business and use approved customer save offers to retain customers.
- Enter and maintain accurate and timely customer data into the customer database.
- Research customer database for account and service history and information to resolve customer concerns.
- Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
Requirements:
- High school diploma/GED required; Associate's degree preferred.
- 2-3 years of customer service experience required.
- Experience resolving escalated customer service issues required.
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
What We Offer:
- Competitive salary: $31,819.00 - $58,865.00 per year.
- Remote work opportunity.
- Comprehensive benefits package, including Medical/Dental/Vision insurance and Company-matching 401(k).
- Opportunity to work with a dynamic and growing company.
- Commitment to diversity and inclusion.
How to Apply:
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
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