Job Summary:
We are seeking a compassionate and customer-focused Customer Care Professional to join our Beneficiary Claim Support team at Thrivent. As a Customer Care Professional, you will have the opportunity to make a positive impact on the lives of our clients and their loved ones by providing exceptional support and guidance during a challenging time. This is a unique opportunity to work in a role that values empathy, integrity, and customer satisfaction.
Key Responsibilities:
- Provide personalized support to clients and their families navigating the beneficiary claims process
- Build rapport with callers from diverse backgrounds to assess their situation and present solutions
- Navigate multiple systems to gather relevant information and provide clear, concise, and positive language
- Focus on quality and first-call resolution, while minimizing processing time and after-call work
- Collaborate with tenured teammates and structured training to ensure ongoing professional development
What We Offer:
- Competitive salary: $19.41 - $26.26 per hour, depending on location and experience
- Comprehensive benefits package, including medical, vision, and dental insurance
- 401(k) matching up to 6% and a pension plan
- 4 weeks of PTO + 12 paid holidays
- Up to 20 hours of volunteer time off
- Corporate gift matching up to 3:1
- No nights or weekends
Requirements:
- High school diploma or equivalent experience; post-secondary education preferred
- Customer service, financial services, or insurance experience preferred
- Experience navigating complex customer interactions from support through to resolution
- Ability to be empathetic and understanding when discussing death claims with clients and loved ones
- Bilingual in English and Spanish a plus
- Internet speed: 30 mbps download/10 mbps upload required
- Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection
How to Apply:
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application and complete a job skills assessment through our partner Modern Hire.
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