MassMutual is a company that has been dedicated to helping individuals secure their financial future since 1851. As a Customer Care Specialist, you will be responsible for creating personalized experiences for customers, addressing their retirement needs, and resolving inquiries effectively while embodying the company's values of accountability and inclusiveness.
Responsibilities
- Develop highly personalized experiences for our customers
- Demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and show courage in difficult situations
- Act as the voice of the brand and be the customer’s go-to resource
- Build rapport with each customer and ask probing questions to create a best-in-class experience and resolve customer requests on first contact
- Educate customers about the services MassMutual provides for their retirement needs
- Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
Skills
- High School Diploma (or GED)
- 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
- Ability to work anytime between the hours of 8AM - 8PM EST, Monday-Friday
- College Degree
- 1+ year(s) of proficiency with Microsoft Office Suite
- 2+ years of customer service experience
- Previous experience working with financial products
Benefits
- 3 Weeks of Paid Training
- Ability to earn up to 5% in annual bonus
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
Company Overview
- MassMutual is a mutual life insurance company that provides investment management and trust services. It was founded in 1851, and is headquartered in Springfield, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.massmutual.com/.
Company H1B Sponsorship
- MassMutual has a track record of offering H1B sponsorships, with 15 in 2026, 95 in 2025, 94 in 2024, 66 in 2023, 115 in 2022, 121 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.