Join the Koala Health Team and Make a Difference in Pet Care!
We're seeking a compassionate and customer-focused individual to join our team as a Remote Customer Service Agent! As a Customer Experience Champion, you'll play a vital role in delivering exceptional service to our pet owners, ensuring their experience with Koala Health is delightful and memorable.
About Us:
Koala Health is a pioneering veterinary pharmacy dedicated to simplifying pet healthcare. We dispense and ship pet medications and health-related products in our innovative custom pouch packaging. Our mission is to create a delightful experience for both pets and their owners.
Key Responsibilities:
- Provide top-notch customer service across multiple channels, including phone, email, and chat, addressing product and service inquiries.
- Proactively identify solutions to anticipate and resolve customer concerns, ensuring a seamless experience.
- Manage inbound and outbound calls, providing technical support and navigating our website.
- Take ownership of every issue, resolving it from start to finish, and providing a best-in-class service experience.
- Understand that each interaction is an opportunity to create a delightful experience, going beyond just solving a single problem.
Requirements:
- High school diploma or equivalent required.
- 6+ months of professional experience working with computer and web-based tools.
- 1+ year of customer service experience or veterinary care experience.
- Availability to work 7am - 3pm MT, Monday - Friday.
- Excellent communication skills (spoken and written).
- VIRTUAL REQUIREMENTS:
- Broadband internet connection with minimum internet speed of 10 mbps download and 5 mbps upload.
- Private and distraction-free home environment.
Preferred Qualifications:
- 2+ years of relevant phone or email customer service experience.
- Experience working virtually.
- Experience in veterinary/pet care.
- Demonstrated ability to work as a team member.
- Animal lover - a plus, but not required!
What We Offer:
- Competitive hourly rate: $18/hour.
- Opportunity to grow your career with a dynamic and growing company.
- Equal Employment Opportunity and Affirmative Action employer.
Ready to Join Our Team?
If you're passionate about delivering exceptional customer experiences and have the skills we're looking for, apply today!
Apply Now
Apply Now