Customer onboarding manager

The Role: As an onboarding manager, you're the key to our clients' success. You'll join our vibrant commercial team, focusing on getting top-tier eCommerce companies started on the right foot with our software. We offer users a free trial period, so in order for us to win the client over, they need to understand the benefits and opportunities of Confect, but also have a successful test where they can see a positive return. The role itself requires you to be helpful when working with clients and to be able to build relationships with them. You will guide newly signed-up companies through their 30-day free trial, demonstrate the value of our platform, help solve issues, and create a path to their long-term success. Your Day-to-Day: • Reach Out & Guide Clients: Show eCommerce companies the step-by-step process to designing powerful Catalog Ads using Confect. • Check in & Follow up: Ensure our users are on the right path to success and offer a helping hand where necessary. • Consult & Assist: Become a Confect and Catalog Ads guru to support our clients throughout their trial. Understand their needs and guide them toward success with Catalog Ads. • Technical Savvy: Grasp the technicalities of product feeds/ Catalogs and Facebook Ads to help our eCommerce companies succeed. About You: • Customer Facing Pro: 1+ year in Customer Success, Sales, Consulting, or similar. • Passionate Helper: You're driven by helping people and businesses flourish. • People Person: Excellent at communication, understanding people, and building personal relationships (over video calls, but also through emails!). Exceptional presentation skills. • Quick Learner: Our industry (and the platforms our users advertise on) are always changing and being updated, so you will have to grasp new knowledge, learn, and pivot relatively fast. If you want to be told exactly what to do, this is not the right position for you. • Tech-Savvy: Good understanding of digital advertising and technical concepts - we will train you on all the specifics, but you need to be able to grasp technical ideas (i.e. Product Feeds, and how Facebook Ads work technically). • Meta knowledge: 1+ year experience with Meta Ad Manager • Marketing Fundamentals: You have a basic grasp of online marketing and eCommerce. • Language: Fluent in English; Danish is NOT required. MOST IMPORTANTLY: You want to learn, grow, and take initiative. You don’t need to be an expert from the beginning, but you have to be curious and driven to help our users. Our users depend on YOU to take the lead and help them be successful with Confect - are you up for the task? Why Us? • Impactful Work: Collaborate with top-tier clients and shape the future of online marketing. • Growth & Learning: Be at the cutting edge of e-commerce and digital advertising. You will learn A LOT in a short time. • Global Influence: Work with some of the largest retailers in the world. Ready to Make a Difference? If you're excited to help shape the future of e-commerce marketing and thrive in a growing and evolving environment, we'd love to hear from you. Apply now and join our journey to revolutionize online marketing! Apply tot his job