Customer Operations Specialist (Part-Time, Remo...

Job Posting for Customer Operations Specialist (Part-Time, Remote) at RaffleLink Customer Operations Specialist (Part-Time, Remote) About RaffleLink RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our platform offers: Easy-to-use raffle creation and management tools Secure payment processing Automated ticket generation and distribution Real-time reporting and analytics Compliance features to help organizations adhere to local regulations As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. The Role We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. Key Responsibilities: Manage customer support via email and phone Handle inbound sales inquiries Create user guides and documentation Assist in developing outbound sales strategies (with potential commission structure) Learn and advise on Australian raffle regulations Become an expert in RaffleLink's platform and features Manage and resolve support tickets efficiently Guide clients through permit applications and raffle setup processes Stay updated on industry trends and regulatory changes Contribute to various projects as needed High school diploma or equivalent (Bachelor’s degree preferred). Previous experience in customer service, preferably in the travel or airline industry. Strong verbal and written communication skills. Proficiency in using computers, including familiarity with CRM systems and Microsoft Office. Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a customer-first mindset. Reliable internet connection and a quiet workspace free from distractions.