Join Our Team as a Remote Customer Service Advocate and Enjoy a Rewarding Career with InnoSource!
Are you a motivated and customer-focused individual looking for a remote career opportunity? InnoSource, a leading agency providing contract employees, is seeking a highly skilled Customer Service Advocate to join our team! As a remote Customer Service Advocate, you will have the opportunity to work from the comfort of your own home, providing top-notch sales and customer service support to our valued clients. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!
About InnoSource and Our Culture
At InnoSource, we've been putting passion to work for over 25 years. We care deeply about our associates and clients, and we're committed to delivering exceptional results for both. Our company culture is built on a foundation of teamwork, integrity, and innovation. We believe in providing our associates with the tools and support they need to succeed, and we're dedicated to helping them grow and develop in their careers. As a remote Customer Service Advocate, you'll be part of a dynamic team that's passionate about making a difference.
What Makes This Job Special?
As a remote Customer Service Advocate with InnoSource, you'll enjoy a range of benefits and opportunities, including:
- Work-from-Home Flexibility: Enjoy the comfort and convenience of working from home, with the flexibility to create your own schedule (within our scheduled hours).
- Collaborative Team Environment: Be part of a dynamic team that's passionate about delivering exceptional customer experiences.
- Rewards and Recognition: Your hard work will be rewarded with contests, raffles, and team parties.
- Overtime Opportunities: Take advantage of overtime opportunities to boost your earnings.
- Room for Advancement: Grow and develop in your career with opportunities for advancement and professional growth.
Key Responsibilities - Customer Service Advocate
As a Customer Service Advocate with InnoSource, your primary responsibilities will include:
- Customer Service and Sales: Provide exceptional customer service and sales support to clients via phone, resolving issues and addressing concerns in a timely and professional manner.
- Issue Resolution: Analyze customer inquiries and resolve issues and requests efficiently.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Training and Development: Participate in training and development programs to enhance your skills and knowledge.
- Performance Metrics: Meet and exceed performance metrics, including sales targets and customer satisfaction goals.
Essential Qualifications and Experience
To be successful as a Customer Service Advocate with InnoSource, you'll need:
- Call Center Experience: At least 1 year of call center experience within the last 3 years.
- Education: High school diploma or equivalent required; GED accepted.
- Work History: Stable work history with a minimum of 1 year of experience in a customer-facing role.
- Authorization to Work: Authorization to work in the United States.
- Location: Located within 60 miles of Columbus, Ohio.
Preferred Qualifications and Skills
We're looking for candidates with:
- Excellent Communication Skills: Strong verbal and written communication skills.
- Problem-Solving Abilities: Ability to analyze problems and develop effective solutions.
- Time Management: Strong time management and organizational skills.
- Adaptability: Ability to adapt to changing priorities and workflows.
- Technical Skills: Proficiency in computer software and hardware, including CRM systems.
Career Growth Opportunities and Learning Benefits
At InnoSource, we're committed to helping our associates grow and develop in their careers. As a Customer Service Advocate, you'll have access to:
- Training and Development Programs: Comprehensive training programs to enhance your skills and knowledge.
- Career Advancement Opportunities: Opportunities for advancement and professional growth.
- Mentorship: Guidance and support from experienced professionals.
- Industry Insights: Stay up-to-date with industry trends and best practices.
Work Environment and Company Culture
As a remote Customer Service Advocate with InnoSource, you'll enjoy:
- Flexible Work Arrangements: Work from the comfort of your own home, with flexible scheduling options.
- Collaborative Team Environment: Be part of a dynamic team that's passionate about delivering exceptional customer experiences.
- Inclusive Culture: We're an equal opportunity employer, committed to diversity and inclusion.
Compensation, Perks, and Benefits
As a Customer Service Advocate with InnoSource, you'll enjoy a competitive compensation package, including:
- Competitive Hourly Rate: $16.00/hour, with opportunities for advancement and growth.
- Generous Benefits: Health and life insurance, dental reimbursement, and other benefits.
- Paid Training: A few weeks of paid virtual training, focused on the sales aspect of the role.
- Schedule: Open availability Monday-Friday (8:00am-7:00pm) and Saturday (9:00am-1:00pm).
Pre-Employment Checks
If offered a position, we'll conduct:
- Criminal Background Check: A thorough background check.
- Drug Screen: A drug screen to ensure a safe and healthy work environment.
- Employment and Education Verification: Verification of employment and education history.
Conclusion and Call to Action
If you're a motivated and customer-focused individual looking for a remote career opportunity, we encourage you to apply for this exciting role! As a Customer Service Advocate with InnoSource, you'll have the opportunity to work from home, provide exceptional customer service, and grow and develop in your career. Don't miss out on this opportunity - apply today!
Equal Opportunity Employer: InnoSource is an equal opportunity employer, committed to diversity and inclusion. We're proud to be an Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran employer.
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