About the position
Responsibilities
• Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.
Requirements
• High School Diploma or equivalent.
• IT/Network certifications/degrees preferred.
• 18 years of age or older.
• Proven call center experience.
• Typing speed of 25 WPM.
• Proficient in PC operation and navigation.
• Entry-level network troubleshooting skills.
• Ability to set up home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Excellent oral and written communication skills.
• Ability to work independently.
• Ability to stay composed and objective in a fast-paced environment.
• Strong listening skills.
Benefits
• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
Apply Now
Apply Now