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About careerzynith – Pioneering Human‑Centric Health Care
At careerzynith, we believe that health care is most effective when it is delivered with genuine compassion, innovative technology, and a deep respect for each individual’s journey. Our purpose—“Bringing our heart to every moment of your health”—drives a culture where every employee is empowered to make a tangible difference in the lives of the members we serve. As a leader in the rapidly evolving health‑care ecosystem, careerzynith blends cutting‑edge digital tools with a personal touch, ensuring that wellness is accessible, convenient, and affordable for everyone.
Our Heart At Work Behaviors™ reinforce this mission, encouraging every team member to act with empathy, curiosity, and accountability. When you join careerzynith, you become part of a community that values collaboration, continuous learning, and the relentless pursuit of better health outcomes.
Position Overview – Customer Service Consultant
The Customer Service Consultant role is the front line of careerzynith’s member experience. You will be the trusted voice that guides members through their wellness journey, educates them on available programs, and connects them with the resources they need to achieve their health goals. This is a remote, call‑center position that blends inbound and outbound communications, with occasional chat support, to ensure members feel supported, informed, and motivated.
Key Responsibilities
- Deliver compassionate, member‑focused service via phone and chat, embodying careerzynith’s core values in every interaction.
- Educate members about a broad portfolio of wellness programs, including preventive health initiatives, lifestyle coaching, and incentive‑driven challenges.
- Schedule appointments with nurses, health coaches, or group coaching sessions, ensuring seamless coordination and timely follow‑up.
- Explain company‑sponsored incentives, track member progress, and celebrate milestones to reinforce engagement.
- Assist members with portal navigation, password resets, account registration, and completion of health assessments; promote the careerzynith mobile app for on‑the‑go access.
- Maintain accurate records of member interactions in the CRM system, documenting outcomes and next steps for future reference.
- Collaborate with cross‑functional teams—including clinical, marketing, and technology—to relay member feedback and suggest service improvements.
- Participate in a comprehensive six‑week training program (8:00 AM – 4:30 PM EST) and transition to a flexible post‑training schedule (10:30 AM – 9:00 PM EST) that aligns with member availability.
- Adhere to performance metrics such as average contacts per day (85‑100), typing speed (≥45 WPM with 95% accuracy), and quality standards set by careerzynith.
Essential Qualifications
- High‑speed broadband internet (minimum 100 Mbps download / 25 Mbps upload) with a wired Ethernet connection; Wi‑Fi connections are not permitted for security and reliability reasons.
- At least 2 years of experience in a customer service call‑center environment, handling both inbound and outbound queues.
- Demonstrated ability to manage a high volume of contacts (85‑100 per day) while maintaining professionalism and empathy.
- Proficient keyboarding skills—minimum 45 WPM with 95% accuracy—and the ability to complete an online typing assessment.
- Experience with Microsoft 365 suite (Outlook, Teams, OneDrive) and familiarity with workforce management tools (preferred but not required).
- Knowledge of Avaya One X or comparable telephony platforms, or the ability to quickly learn new telephonic software.
- High school diploma or GED; additional education or certifications in health‑care, communications, or related fields are a plus.
Preferred Qualifications & Additional Skills
- Background in promoting health‑related programs, telephonic sales, or incentive‑based engagement initiatives.
- Experience working under contractual service level agreements (SLAs) or performance guarantees.
- Exceptional verbal and written communication skills, with the ability to convey complex information in a clear, concise manner.
- Strong problem‑solving abilities—identifying key issues, offering actionable solutions, and escalating when necessary.
- Demonstrated multitasking capability, efficiently juggling multiple assignments while maintaining accuracy.
- Fundamental computer literacy: navigating multiple windows, copy/paste functions, basic troubleshooting, and online learning adaptability.
- Ability to thrive in a remote, self‑directed work environment, demonstrating discipline, time‑management, and a proactive mindset.
Core Competencies for Success
- Empathy & Active Listening: Understanding member concerns and responding with genuine care.
- Detail Orientation: Accurate data entry and meticulous follow‑up on member requests.
- Resilience: Maintaining composure and positivity during high‑volume periods or challenging calls.
- Collaboration: Working seamlessly with clinical, technical, and operational teams to deliver holistic support.
- Continuous Learning: Embracing ongoing training, staying current on health‑care trends, and applying new knowledge to improve member outcomes.
Career Growth & Development Opportunities
careerzynith invests heavily in the professional development of its team members. As a Customer Service Consultant, you will have access to:
- Structured onboarding and six‑week intensive training designed to build product expertise and communication mastery.
- Regular coaching sessions, performance reviews, and personalized development plans.
- Opportunities to transition into specialized roles such as Health Coach, Member Success Manager, or Quality Assurance Analyst.
- Access to a robust library of online courses covering topics like health‑care compliance, advanced customer experience strategies, and emerging digital health technologies.
- Mentorship programs that pair you with seasoned professionals across careerzynith’s diverse business units.
- Eligibility for internal mobility programs, allowing you to explore roles in operations, training, product development, or corporate services.
Compensation, Perks & Benefits
careerzynith offers a competitive compensation package that reflects experience, geographic location, and performance. While exact figures may vary, the typical hourly range for this role is $18.50 – $31.72, complemented by performance‑based incentives.
Benefits include, but are not limited to:
- Comprehensive medical, dental, and vision coverage for eligible employees.
- Retirement savings options, including a 401(k) plan with company matching contributions.
- Employee Stock Purchase Plan (ESPP) allowing you to invest in careerzynith’s future growth.
- Fully paid term life insurance, short‑term and long‑term disability coverage.
- Generous paid time off (PTO), vacation accrual, and paid holidays aligned with state regulations.
- Well‑being programs that promote physical, mental, and financial health, such as fitness challenges, counseling services, and financial planning resources.
- Education assistance and tuition reimbursement for approved courses and certifications.
- Discounts on careerzynith‑affiliated retail locations and partner brands.
- Flexible remote work arrangements, with the necessary technology and support to succeed from home.
Work Environment & Culture at careerzynith
Our remote call‑center is more than a collection of desks; it’s a vibrant community of purpose‑driven professionals. careerzynith fosters a culture where:
- Every voice is heard, and ideas are welcomed, regardless of seniority or location.
- Collaboration is encouraged through virtual team huddles, cross‑departmental projects, and social events.
- Integrity, humility, and curiosity guide daily interactions and decision‑making.
- Recognition programs celebrate individual and team achievements, reinforcing a sense of belonging.
- Sustainability initiatives reflect our commitment to environmental stewardship and social responsibility.
Application Process & Next Steps
If you are passionate about helping members lead healthier lives, thrive in a fast‑paced, technology‑enabled environment, and want to make a meaningful impact with a purpose‑driven organization, we invite you to apply today.
To submit your application, please click the link below and follow the prompts. We review applications on a rolling basis and encourage early submission, as the window closes on October 18, 2024.
Equal Opportunity Statement
careerzynith is an equal‑opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Bring Your Heart to careerzynith?
Take the next step in your career by becoming a vital part of careerzynith’s mission to transform health care into a personal, convenient, and affordable experience for every member. We look forward to welcoming you to our team.
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