Job title: Customer Service Representative
Company: Five Star Call Centers
Job description: Are you passionate about customer service? We’re hiring agents to assist in the extended warranty and protection plan industry using cutting-edge technology and providing top-notch customer service. You will assist customer with filing a claim to protect the products, they love and use everyday.
This position is work-at-home for individuals living in the state of Georgia. We have a Bring Your Own Device or equipment can be sent you option. Details below.
Qualifications
1 year of customer service experience required
1 year of previous call center or office background experience preferred
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Equipment Provided Option
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
Processor: Intel® Core™ i5 5200 Series or greater
Memory: 8GB on Windows 8.1 / 10 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required.
USB headset
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Access company and client resources provided to accurately handle the call
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - 9:00am-7:00pm (EST) ; Work Days Mon-Fri & Every Other Sat 9a-2p
Paid Training - typically 2 weeks from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time ; Benefit eligible 1st of month after 60 days -
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Not Your Ordinary Call Center.TM
Powered by JazzHR
Expected salary:
Location: Georgia
Job date: Sat, 01 Oct 2022 04:16:00 GMT
Apply Now