Customer Service Representative/ Call-Taker

Job title: Customer Service Representative/ Call-Taker in Clearwater, FL at Wheelchair Transport Service, Inc.
Company: Wheelchair Transport Service, Inc.
Job description: Customer Service Representative (Call Center)Not a remote positionSchedule: Mon–Fri, 11:30 AM–8:00 PMPay: $16.00/hourAbout Us Wheelchair Transport Service is a family-owned, non-emergency medical transportation company serving the Tampa Bay community for over 50 years. We’re proud to help improve the lives of those we serve—and we’re growing!What We’re Looking For We’re seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment. You’re a great fit if you:

• Show empathy and professionalism on every call
• Stay calm under pressure
• Are detail-oriented and quick to adapt
• Work well independently and with a team
• Maintain strong ethics and a positive attitude

Your Responsibilities Reporting to the Call Center Manager, you will:

• Answer inbound calls, emails, and text messages
• Schedule, confirm, and update transportation appointments
• Collect and enter accurate data into our systems
• Handle complaints professionally
• Make outbound calls for appointment coordination
• Follow all department procedures and quality standards
• Stay up to date on policies and protocols
• Support team efforts to ensure exceptional client experiences

What You Need

• High school diploma or equivalent
• Fast, accurate typing (40+ WPM)
• Excellent communication skills
• Eligible to work in the U.S.
• Comfortable using a headset and sitting for long periods
• Able to pass a Level II background check

Our Benefits

• Pay: $16.00 per hour
• 4% matched 401(k) after one year.
• Up to 75% of medical insurance paid by the company.
• 5 days paid time off after one year and 6 paid holidays after 90 days.

Why Choose Us?

• Family-owned and operated—our values guide every interaction.
• A commitment to diversity, equity, and inclusion in all we do.
• Join a supportive team where your passion for helping others is celebrated and nurtured.

Expected salary: $16 per hour
Location: Clearwater, FL
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