Join the Hobby Lobby Team as a Customer Service Representative
At Hobby Lobby, we're passionate about providing an exceptional customer experience and creating a welcoming environment for our customers and employees alike. As a privately held enterprise, we're committed to fostering a culture that values hard work, integrity, and community involvement. We're now seeking a talented and motivated individual to join our team as a Customer Service Representative, providing top-notch support to our customers via phone and email.
About the Role
As a Customer Service Representative at Hobby Lobby, you'll be the primary point of contact for our customers, addressing their inquiries, concerns, and feedback in a professional and courteous manner. You'll work in a fast-paced environment, handling multiple customer interactions simultaneously, and resolving issues efficiently. If you're a strong communicator, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide exceptional customer service through email and incoming calls, responding promptly and resolving customer issues in a timely manner.
- Demonstrate excellent telephone etiquette and be reasonable via phone, ensuring a positive customer experience.
- Communicate effectively via email, crafting clear, concise, and detailed messages that meet customer needs.
- Handle individual customer situations to completion, providing resolution and follow-up as necessary.
- Enter data into various computer applications to track incoming requests and maintain accurate records.
- Participate in other office projects as assigned, contributing to the team's success and growth.
- Maintain a positive, empathetic, and professional demeanor towards customers at all times, ensuring a welcoming and supportive environment.
Essential Qualifications
To be considered for this role, you'll need to meet the following essential qualifications:
- Bachelor's degree from an accredited institution.
- Experience with Microsoft Office, including Excel, Word, and Outlook.
- Strong attention to detail, with the ability to provide written communication that is free from spelling, grammar, and punctuation errors.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with others.
- Self-motivation and ability to work without direct supervision.
- Strong organizational skills, with the ability to prioritize multiple customer needs and conduct follow-up meetings on time.
Preferred Qualifications
While not required, the following preferred qualifications will be considered a plus:
- Previous customer service experience in a fast-paced environment.
- Strong problem-solving skills, with the ability to apply critical thinking and resolve complex issues.
- Proficient in using customer relationship management (CRM) software and other technology tools.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
- Strong attention to detail and organizational skills.
- Self-motivation and ability to work without direct supervision.
- Proficiency in Microsoft Office and other technology tools.
Career Growth Opportunities and Learning Benefits
At Hobby Lobby, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to:
- Develop your communication and problem-solving skills.
- Gain experience in a fast-paced customer service environment.
- Participate in training and development programs to enhance your skills and knowledge.
- Advance to leadership roles or explore other career opportunities within the company.
Work Environment and Company Culture
At Hobby Lobby, we're proud of our company culture, which values:
- Hard work and integrity.
- Community involvement and charitable giving.
- Diversity and inclusion.
- Employee growth and development.
Our Oklahoma City office is a dynamic and supportive work environment, where you'll have the opportunity to work with a talented team of professionals who share our commitment to customer service and community involvement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $27/hour salary.
- Medical, dental, and vision benefits.
- 401(k) program with company match.
- Paid vacation and personal time off.
- Employee discount.
- Life insurance and long-term disability insurance.
- Flexible spending account.
- Holiday pay.
- Access to "The Facility at Hobby Lobby," a state-of-the-art wellness center, including an on-site pharmacy.
- Chaplain services on site.
Join Our Team!
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Hobby Lobby is an equal opportunity employer, committed to diversity and inclusion in the workplace.
Apply Now