UR is a crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. Our Customer Service function goes far beyond standard support — we're the first line of defense in protecting user assets and upholding regulatory integrity.
Requirements
- 1–3 years of experience in customer support, operations, KYC, or compliance-related roles within fintech, payments, banking, or crypto.
- Prior experience handling customer interactions via live chat, email, or phone in a high-pressure support environment is a strong plus.
- Familiarity with KYC/AML and customer due diligence processes within fintech or crypto environments.
- Familiarity with KYC/AML tools such as SumSub, Jumio, Zendesk, or similar operational platforms is a plus.
- Exceptional attention to detail, with strong risk awareness and cross-referencing abilities.
- Able to work independently, prioritize multiple tasks, and thrive under pressure or time-sensitive situations.
- Strong written and spoken communication in both English and Mandarin.
- Able to communicate clearly and professionally while exercising good judgment in user-facing situations.
- Comfortable working within Asia time zones, including occasional Public Holiday support coverage when required.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
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