Customer Service Representative is responsible for creation customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service
- Develop a strategic customer mission and training program
- Evaluate customer service in company environment, and set company performance standards
- Manage calls: process missed, lead/customers call and process tickets
- Assist users and answer questions
- Support applications:
Stay up-to-date with application updates
Navigate the team through new features in the app
Reproduce bugs
Test new features before deploy
Create documentation
Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!
- Must have over 1-year experience in IT company
- Must be fluent in Polish, English and Russian
- Strong ability to teach, engage and lead in remote environment
- Can design practices, processes, and procedures which allow training from a distance
- Able to provide clear and unbiased feedback
- Ability to lay out work in a well-planned and organized manner
- Know computers, networks, and CRM software
- Good at learning new industry, product, or technical knowledge
- Updates procedures in a timely manner
- Be flexible with schedule
- University degree is recommended but is not necessary
Benefits that are awaiting you:
- Compensation in direct correlation to your knowledge and talent
- Comfortable and cozy atmosphere
- Unlimited opportunities for self-realization
- Friendly, professional, highly motivated and productive team made up from best of the best
- Creative Environment where You will never be bored at work again!
- Flexible schedule
- Work from anywhere
- And....slowly, but surely we are getting ready to conquer the world. Join us!
Does this sound like your dream job? Do you consider yourself a great candidate and like to meet us? You are almost there!
Press "I'm interested"
and submit your application. We would love to see in comments an explanation of why we should hire you for this position.
Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with open organization structure and solid management and your culture fits our culture then we are the right place for you!
- Perfection is our lifestyle
- Integrity is in our DNA
- Employees are our family
- We are young, very ambitious and dedicated to achieving success
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