About the position
The Service Rep 4 is an entry-level position focused on assisting with customer service inquiries and providing solutions based on client needs. The role involves analyzing the best course of action to resolve client issues while ensuring compliance with established rules and regulations. After initial on-site training, there may be an opportunity to work from home under the Home Office Program, contingent on performance and proper working conditions.
Responsibilities
- Assist with evaluating and resolving service inquiries from clients across different platforms. ,
- Effectively use various computer systems to complete assigned tasks and address account inquiries. ,
- Develop and maintain working knowledge of specific groups of Citi products and services. ,
- Analyze and identify potential risks and identify solutions that meet client needs. ,
- Complete assigned tasks in an accurate and efficient manner. ,
- Solve disputes and retain clients while minimizing operating loss through adherence to established rules and regulations. ,
- Fulfilling the clients' necessities while providing an exceptional client experience, measured by specific metrics. ,
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Requirements
- 1-3 years' work experience in a related role. ,
- Proficient in Microsoft Office and Windows Operating Systems. ,
- Demonstrated experience solving customer service inquiries. ,
- Effective verbal and written communication skills. ,
- Ability to work in a fast-paced environment. ,
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad. ,
- Proven ability to navigate multiple systems and customer service platforms concurrently.
Nice-to-haves
Benefits
- Competitive rates starting at $19/hr. ,
- Day 1 Health Benefits. ,
- State of the Art facility. ,
- Flexible Work Strategies. ,
- Collaborative team environment. ,
- 401(k) match. ,
- Tuition Reimbursement.