Job Summary
Job Type: Full-time
Salary: $15 – $18 per hour
Working Hours: 40 hours per week
Company: Amazon
Location: Durham, North Carolina
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k)
Job Description
Amazon is looking for dedicated and enthusiastic Customer Service Supporters to join our team in Durham, NC. As a Customer Service Supporter, you will be responsible for providing top-notch service to our valued customers. If you have a passion for helping others and thrive in a dynamic work environment, we encourage you to apply for immediate hiring.
Key Responsibilities
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Resolve customer complaints and issues by providing appropriate solutions and alternatives.
- Maintain a strong understanding of Amazon’s products, services, and policies to assist customers effectively.
- Document customer interactions and follow up on pending issues.
- Collaborate with other departments to ensure customer satisfaction.
Requirements
- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office and customer service software.
- Ability to work flexible hours, including weekends and holidays, as needed.
Benefits
- Health, Dental, and Vision Insurance
- Paid Training
- Paid Vacations
- 401(k) with company match
- Employee Discounts
- Opportunities for career growth and advancement
Company Overview
Amazon is a global leader in e-commerce and technology, dedicated to delivering exceptional customer experiences. Our team is composed of innovative and driven individuals who are passionate about making a positive impact. At Amazon, we foster a collaborative and inclusive environment where your ideas and contributions are valued. Join us and be part of a company that is constantly evolving and shaping the future of retail.
Apply now to become a part of our dynamic team and help us continue to provide world-class service to our customers!