Kipsu is a growth stage technology company based in Minneapolis that partners with major hospitality and healthcare brands to enhance customer service through innovative technology. The Customer Success, Deployment & Operations role involves supporting client lifecycle operations, managing cross-functional communication, and improving processes to ensure efficient project management and successful customer onboarding.
Responsibilities
- Support ongoing account needs including customer updates and reporting while handling ad-hoc requests as they arise
- Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams — triaging and managing inbound and outbound requests through internal and customer ticketing systems to ensure nothing falls through the cracks
- Provide process documentation and continuously identify opportunities to streamline workflows, improve documentation, and recommend process automation where applicable to increase team efficiency and scalability
- Track and manage deadlines across multiple concurrent tasks and client requests, keeping the Account Director informed on status, blockers, and progress
- Support customers and vendors through the full messaging setup and onboarding process to ensure a smooth and successful launch
- Generate and maintain recurring operational reports, perform data reconciliation, and respond to ad-hoc reporting requests to ensure accuracy and visibility across the account
Skills
- 1–3 years of experience in operations and/or project management; SaaS, hospitality or enterprise account environment a plus
- Highly detail-oriented with strong organizational skills — comfortable managing a high volume of tasks, requests, and competing deadlines simultaneously
- Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams
- Familiarity with Salesforce, reporting and basic data reconciliation tasks
- Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets)
- Clear, proactive communicator who can keep stakeholders aligned and escalate issues appropriately
- Resourceful problem-solver who works well in a cross-functional environment and takes ownership of follow-through
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K with a company match
- Unlimited/responsible vacation time
- Life insurance
- Flex spending account
- Commuter benefits
Company Overview
- Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. It was founded in 2010, and is headquartered in Minneapolis, Minnesota, US, with a workforce of 51-200 employees. Its website is http://www.kipsu.com.