Role Overview
Join CoachHub as a Customer Success Manager for a 12-month fixed-term role covering a period of parental leave. You will take ownership of an established, hands-on portfolio across mixed tiers, keeping it healthy and progressing, protecting any renewals landing during the year, and handing the relationships back in strong shape when the permanent CSM returns.
What You Will Do
Own an established portfolio, own value realisation end to end, keep adoption and value on track, catch and coordinate, run practical reviews, and hand back cleanly.
Why It Might Be a Fit
This is a strong fit for a capable CS operator who takes pride in running a clean book and being the dependable point of contact clients trust.
Requirements
- 3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment
- A track record of holding retention and keeping accounts healthy
- Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls
- A practical, data-literate approach
- English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus.
Benefits
- Coaching isn't just our product - Access to your own certified coach, AIMYTM, and stretch opportunities that push you beyond your current role
- Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum
- A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking
- Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it
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