Job Description:
• Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement.
• Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance.
• Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high.
• Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements.
• Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI.
• Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities.
Requirements:
• Experience: 1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS.
• Proven ability to manage enterprise customers and collaborate across technical and operational teams.
• Strong analytical and problem-solving skills, with ability to interpret data to drive action.
• Excellent communication and presentation abilities, capable of building credibility with senior stakeholders.
• Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI).
• Highly organized, self-motivated, and adaptable to changing priorities in a startup environment.
Benefits:
• World-class team with low ego.
• A work environment that is flexible
• Comprehensive health benefits package
• Retirement savings plan
• Flexible time off
• Professional development opportunities
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