Requirements
• You have 2-3 years of experience in a similar role within the telecom industry,
• You are able to work both independently and collaboratively within a team,
• You have excellent communication skills and are comfortable speaking to all sorts of customers,
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes,
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment,
• You have excellent communication skills and a knack for building relationships,
• You are proactive, resilient, and thrive in a fast-paced environment
What the job involves
• This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement,
• As a Partner Support Agent, you will be the first point of contact for our users,
• You will become part of a collaborative team of 5 focused on making a positive impact on business communication,
• You will be the first point of contact for our customers by email and chat,
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders,
• You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization,
• You will develop and continuously improve our customer journey,
• You will closely collaborate with all departments to further improve our customer journey
Apply Now
Apply Now