Checkr is building a data platform to power safe and fair decisions, and they are seeking a Customer Support Specialist to join their Truework team. This role involves delivering exceptional customer support, troubleshooting technical issues, and collaborating cross-functionally to improve the customer journey.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
- Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
- Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
- Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
- Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
- Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
Skills
- 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
- Exceptional verbal and written communication skills with strong active listening and reading comprehension
- Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
- High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
- Demonstrated resilience, self-management, and commitment to continuous learning and improvement
Benefits
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Company Overview
Tessera Data is an IT company that provides valuable people data for informed safety decisions and background checks. It was founded in 2021, and is headquartered in Irvine, California, USA, with a workforce of 51-200 employees. Its website is https://tesseradata.com/.
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