Join the Concentrix Team as a Customer Support Specialist - Samsung Team
Embark on a rewarding career journey with Concentrix, a global business outsourcing company, as a Customer Support Specialist in our Samsung team! This is a unique opportunity to work remotely from Lithuania, providing top-notch support to Samsung's clients. As a passionate problem-solver with excellent communication skills, you will be the face of Samsung's customer service, delivering efficient and satisfying solutions to customers' inquiries.
About Concentrix and the Samsung Team
Concentrix is a leading global business outsourcing company that offers a range of services, including customer service, finance, and business process management, to various industries. As a member of our team, you will be employed by Concentrix but will be supporting Samsung, an internationally recognized industry leader in technology. This role offers a chance to work with a prestigious brand and contribute to delivering exceptional customer experiences.
What Does the Job Entail?
As a Customer Support Specialist in our Samsung team, your primary responsibilities will include:
- Handling incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers.
- Resolving customer inquiries efficiently and effectively, ensuring a high level of customer satisfaction.
- Treating customers with respect and professionalism, adhering to company policies and procedures.
- Collaborating with colleagues and managers to share knowledge, best practices, and feedback to continuously improve customer support.
Requirements and Qualifications
To excel in this role, you should possess:
- Fluency in Lithuanian (C1) and good command of Russian and English (B2).
- Previous experience in customer service, especially in a call center environment, is an advantage, but not mandatory.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- A willingness to learn and adapt to new technologies, processes, and procedures.
What We Offer
By joining our team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00.
- Competitive hourly rate of 8.03€ to 8.56€ (during the trial period and after).
- Performance-based bonuses and opportunities for career growth and professional development.
- A supportive team environment with fantastic colleagues and managers.
- Real opportunities to grow in your career, with training and coaching to help you excel in your role.
Work Environment and Company Culture
At Concentrix, we pride ourselves on a work environment that is:
- Globally united, with a diverse team of professionals from various backgrounds and cultures.
- Equal opportunities employer, committed to creating a workplace free from discrimination and harassment.
- Supportive and collaborative, with a focus on employee well-being and growth.
Career Growth Opportunities and Learning Benefits
As a Customer Support Specialist with Concentrix, you will have access to:
- Comprehensive training and coaching programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth within the company.
- A dynamic and supportive team environment that encourages learning and development.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate of 8.03€ to 8.56€ (during the trial period and after).
- Performance-based bonuses.
- Opportunities for career growth and professional development.
How to Apply
If you believe you have what it takes to excel as a Customer Support Specialist in our Samsung team, submit your application without delay. Our recruitment process consists of:
- An initial phone call with our recruiter.
- A Teams interview.
- A reference check.
We look forward to hearing from talented candidates like you. Apply now and embark on a rewarding career journey with Concentrix!
START:** As soon as possible during September 2024
LOCATION:** Work from home in Lithuania
EMPLOYMENT TYPE:** Permanent, with a 3-month trial period
WORKING HOURS:** Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
Language Requirements:** Fluency in Lithuanian (C1) and good command of Russian and English (B2)
Time Type:** Full-time
Apply now and join our team!
Apply Now