About Us
Imagine being part of a dynamic team at a Fortune Global 500 organization, where innovation and collaboration thrive. At UPS, we are committed to fostering a culture of inclusivity, respect, and empowerment. Our team is driven by a shared passion for delivering exceptional results and making a positive impact. As a leader in the logistics industry, we offer a wide range of opportunities for growth and development. Join our team and experience our rewarding culture firsthand.
Job Summary
We are seeking an experienced and highly skilled Customs Brokerage Representative III to join our team remotely. As a key member of our customs brokerage team, you will be responsible for ensuring timely and accurate delivery of international shipments, managing customer relationships, and resolving complex issues related to customs clearance and logistics. If you have a strong background in customs brokerage, excellent communication skills, and a passion for delivering exceptional results, we encourage you to apply.
Key Responsibilities
- Arrange Final Delivery of International Shipments: Coordinate with logistics carriers to arrange final delivery of international shipments for all modes of transportation, ensuring timely and accurate delivery.
- Customer Support: Work directly with customers in a support capacity, maintaining professional relationships and providing excellent customer service.
- Container Pickup and Delivery: Prioritize urgent containers for pickup and delivery, ensuring timely movement of freight.
- Problem-Solving and Resolution: Identify and resolve complex issues related to customs clearance, logistics, and transportation, including FDA holds, Customs exams, ABI errors, and other entry status issues.
- Documentation and Reporting: Prepare and coordinate information for individuals within own work unit as well as other functions, departments, and companies, including daily reports to confirm timely pick up and returns to designated locations.
- Account Management: Manage several accounts simultaneously, providing excellent customer service, accurate and timely submission of delivery instructions, and ensuring customer satisfaction.
- Collaboration and Teamwork: Work effectively with logistics carriers, customers, and internal teams to ensure smooth movement of freight and resolve issues.
Requirements
Essential Qualifications:
- Experience: Minimum 4 years of experience in customer service or general office environment, with 1 year of experience in brokerage or a related field.
- Education: High school diploma or equivalent required; 4-year degree preferred.
- Customs Regulations: Familiarity with US Customs Regulations and import procedures.
- HTS and OGA Clearances: Knowledge of HTS, Customs Regulations, and OGA Clearances.
- Communication Skills: Excellent verbal and written communication skills, with ability to interact effectively with customers, logistics carriers, and internal teams.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to identify and resolve complex issues.
Preferred Qualifications:
- Air and Ocean Experience: 1 year of air and ocean experience preferred.
- Microsoft Office: Working knowledge of Microsoft Office software systems, including MS Word, MS Excel, and MS Access.
- Brokerage Systems: Familiarity with BDIS (Brokerage Document Imaging System), E2K (Transportation System), FGV - Flex Global View, and BOSS (Brokerage Operations Support System).
- Customs Broker License: Customs Broker License preferred.
- ACE/FDA Experience: ACE/FDA experience preferred.
What We Offer
Compensation and Benefits:
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: A competitive salary range for this position.
- Health and Wellness: Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Retirement Savings: A 401(k) retirement savings plan with company match.
- Paid Time Off: Paid vacation, sick leave, and holidays.
Career Growth and Development:
We are committed to the growth and development of our employees, offering:
- Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
- Career Advancement: Opportunities for career advancement and promotion.
- Mentorship: Mentorship and coaching programs to support career growth.
Work Environment and Culture:
Our company culture is built on a foundation of respect, inclusivity, and empowerment. We offer:
- Remote Work: A remote work opportunity with flexible scheduling.
- Collaborative Team: A dynamic and collaborative team environment.
- Inclusive Culture: An inclusive culture that values diversity and promotes respect.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.
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