Director Customer Strategy & Success Operations

Adobe is seeking a Director of Customer Strategy & Success Operations to lead the operational backbone of our post-sales customer experience. The role requires a seasoned and strategic leader to design and scale systems, insights, tools, and processes that empower our global Customer Success teams to deliver exceptional value, accelerate product usage and adoption, and secure customer growth and retention. Requirements • Proven experience managing a best-in-class, complex CSM Operations function supporting aggressive revenue growth • Proven track record of success in providing strategic guidance and operational oversight in CSM or Sales Operations within a complex technology sales environment • Ability to utilize combined industry benchmarking information with a robust analytical capability to identify market trends and test alternative strategy approaches that yield superior performance • Experience researching, developing and deploying sales tools, technologies, and automation solutions/strategies in the field • Experience developing and managing sales compensation plans and expertise in contract review and negotiations Benefits • U.S. pay range for this position is $153,600 -- $319,600 annually • Certain roles may be eligible for long-term incentives in the form of a new hire equity award Apply tot his job