Director of Product for Etsy's Fulfillment Services - Lead the Future of Seller Satisfaction and Customer Experience

Join Etsy as a Visionary Leader in Fulfillment Services Etsy, the global marketplace for unique and creative goods, is seeking an exceptional Director of Product for Fulfillment Services to lead our Satisfaction Administrations drive within the Satisfaction Gathering. As a seasoned product leader, you will be instrumental in shaping the future of fulfillment for independent sellers, driving business growth, and enhancing customer satisfaction. If you're a passionate and results-driven professional with a proven track record in product management, we invite you to apply for this exciting opportunity. About Etsy's Satisfaction Gathering and Fulfillment Services The Satisfaction Gathering at Etsy is a dynamic and growing team dedicated to empowering sellers to make and keep promises to buyers, such as fast, free, and reliable shipping. As the Director of Product for Fulfillment Services, you will lead the item team and collaborate closely with cross-functional partners to identify and execute opportunities that deliver value to our buyers and sellers through investments in Etsy's fulfillment platform. Key Responsibilities Collaborate with our Delivery Activities group and cross-functional partners to understand, define, and prioritize high-impact projects and adapt to changing business needs and unique opportunities in the fulfillment space. Develop and maintain your drive's item procedure and guide to support our Satisfaction objectives, prioritizing work insightfully, and communicating responsibilities and updates to your teams and partners on a continuous rhythm. Lead and mentor multiple PMs as they drive their crews' execution by working closely with cross-functional partners. Own the presentation (and measurement) of the group's item encounters, including effect on the business and our clients. Integrate client research, market analysis, and client input into item necessities to guarantee items fulfill client needs, as well as needs, alongside business goals. Regularly present to organization chiefs on guide progress, system, and prioritization. Be an active member of Etsy's item group, contributing to areas like our item group culture or mentorship. Essential Qualifications and Characteristics To thrive in this role, you should possess: A demonstrated history of driving teams to convey significant effect, in both 0-1 and iterative spaces. Experience in vender drove satisfaction (contrasted with retailer-drove satisfaction), with an ideal to have in commercial center insight. The ability to be a compelling teammate who knows how to drive navigation and can impact through casual power, with an ideal to have in working intimately with business or functional accomplices. Experience utilizing subjective and quantitative information to set techniques, illuminate execution, and go with item choices, while additionally having the option to pull from your profound item experience to use sound judgment early and frequently. A passion for taking care of genuine client issues and upholding for their requirements, while knowing how to adjust them close by your business objectives. Strong communication skills, being a rousing, drawing in, and a reasonable communicator for many crowds and subjects. A strong alignment with Etsy's vision, mission, and values. Preferred Qualifications While not required, having a background in marketplace insight, experience working closely with business or functional partners, and a proven track record in product management within the e-commerce or fulfillment industries will be considered a significant advantage. What We Offer As a Director of Product for Fulfillment Services at Etsy, you will have the opportunity to: Shape the future of fulfillment for independent sellers and drive business growth. Collaborate with cross-functional teams to deliver high-impact products and experiences. Develop and maintain a deep understanding of Etsy's buyers and sellers, driving customer-centric product decisions. Grow your skills and expertise as a product leader, with opportunities for mentorship and professional development. Enjoy a competitive compensation package, including a salary of $26/Hour. Experience Etsy's unique company culture, which values creativity, collaboration, and community. Work Environment and Company Culture Etsy is committed to creating a work environment that is inclusive, supportive, and empowering. As a member of our team, you will have the opportunity to work with talented professionals from diverse backgrounds, collaborate on exciting projects, and contribute to our mission to "Keep Commerce Human." Compensation, Perks, and Benefits Etsy offers a comprehensive compensation package, including a competitive salary, benefits, and perks that reflect our commitment to our employees' well-being and happiness. While specific details may vary, we generally offer a range of benefits, including health insurance, retirement savings plans, paid time off, and opportunities for professional growth and development. Join Our Team and Shape the Future of E-commerce If you're a passionate and results-driven product leader with a proven track record in driving business growth and customer satisfaction, we invite you to apply for this exciting opportunity to join Etsy's team as a Director of Product for Fulfillment Services. To learn more about this role and to submit your application, please visit our website. At Etsy, we're committed to creating a workplace that is inclusive and welcoming to all. We are proud to be an equal opportunities employer, and we welcome applications from diverse candidates. Apply for this job