Director of Student and Family Experience

Summary: The Director of Student and Family Experience is an integral member of the Laurel Springs leadership team responsible for designing and orchestrating a successful journey for every student and family, from initial enrollment through graduation and beyond. A visionary leader of leaders, the Director of Student and Family Experience advocates for the Advising, Counseling, Community Engagement, and College and Alumni Relations teams to ensure that all students and families have the support, resources, and strong sense of community they need to thrive at Laurel Springs. In deep collaboration with the teaching and learning, partnerships, enrollment, and marketing teams, the Director of Student and Family Experience designs and delivers an experience that aligns with Laurel Springs’s mission, fosters belonging, and promotes retention. This role is a thought leader within the School and reports to the President of Laurel Springs School. RESPONSIBILITIES: Lead the Advising, Counseling, Community Engagement, and Alumni Relations teams in orchestrating and curating a personalized, consistent, student-centered experience for every family at Laurel Springs, from initial enrollment through graduation and as members of the alumni community. Align the student and family experience with students' goals, the school’s academic pathways, and the school’s mission and vision. Ensure the Laurel Springs student and family experience is designed and delivered through a global lens, inclusive of the variety of perspectives and identities represented in our community. Facilitate partnership and open communication among the school and its constituent groups. In partnership with the Dean of Advising, Dean of Counseling, and Dean of Community Engagement, develop and implement virtual and in-person programming that supports student success and wellbeing, builds community, and supports retention. Collaborate with faculty, school leadership, and other school departments to implement, measure, and assess a multi-tiered systems of support (MTSS) for students. Oversee and support the school’s compliance with the Americans with Disabilities Act. Establish policies, processes, and communications that uphold the school’s honor code and maintain standards of student conduct in virtual, synchronous, and in-person settings. Assist with the accreditation process. Source and provide professional development opportunities that evolve the school’s ability to support students and deliver its mission. Represent the school on trips and at virtual and in-person events and conferences. Participate in virtual open houses, onboardings, and other opportunities supporting the school. Assist with other duties as assigned. ESSENTIAL SKILLS & EXPERIENCE: Experience & Credentials: Master’s Degree in Education, Counseling, or equivalent strongly preferred. Demonstrated successful implementation of new programs and initiatives with strong project management skills. Demonstrated leadership experience, preferably of cross-functional teams. Demonstrated school administration experience preferred. Demonstrated experience implementing multi-tiered systems of support for students. Communication & Interpersonal Skills: Excellent verbal and written communication skills. Deep empathy for students and families, especially as they transition to an online school community. Demonstrated ability to identify and empower leaders within a team. Creative problem solving skills. Highly organized. Apply tot his job