Director of Training and Education

Skin Pharm was built on the belief that when we take care, we feel confident. From our treatments and clinical product line to each team member we hire, every aspect of our brand empowers others to feel good in their skin. We're looking for a full-time Director of Training and Education to join our team! As Skin Pharm scales with intention, we're seeking a Director of Training & Education to architect and oversee a company-wide training strategy rooted in operational excellence, provider-centricity, and clinic consistency. This leader will build and maintain best-in-class training programs for every role across the organization-from clinical providers and client coordinators to practice managers and key corporate functions. Your North Star: Create a scalable, high-impact training ecosystem that supports clinic excellence, empowers confident teams, and drives a consistent Skin Pharm experience-no matter the role, clinic, or stage of growth. KEY RESPONSIBILITIES Training Strategy & Structure • Design and implement a comprehensive, role-based training framework across clinical and corporate teams • Own and evolve onboarding and continuous education pathways for: • Providers - with emphasis on protocols, patient outcomes, and advanced technique development • Practice Managers - with emphasis on business acumen, leadership, and clinic operations • Client Coordinators - with emphasis on service standards, product knowledge, and front-of-house workflows • Corporate Roles - ensuring consistency in systems use, culture onboarding, and process adoption Learning Management & Systems • Select and lead implementation of a Learning Management System (LMS) to support online and in-person learning • Ensure training content is engaging, accessible, role-specific, and aligned with brand and clinical standards Clinic Excellence & Field Support • Build a scalable training support model for clinic openings, including 30/60/90-day training touchpoints and refreshers • Lead and mentor a training team responsible for delivering in-person and virtual training experiences across markets • Collaborate closely with Ops, People, and Clinical teams to proactively address performance and skill gaps Assessment, Feedback & Evolution • Create and deploy tools to measure training impact across roles (knowledge checks, performance reviews, NPS, etc.) • Use data and feedback loops to refine training content and delivery methods • Champion a culture of learning, development, and continuous improvement Cross-Functional Collaboration • Act as a strategic partner to HQ teams (Ops, Brand, People) to ensure training initiatives support company goals and growth plans • Support internal communications and knowledge management as needed to drive consistency across departments • 7-10+ years of experience in training, education, or operations in multi-unit healthcare, medspa, hospitality, or retail • Proven success designing and scaling role-specific training across varied audiences and functions • Strategic thinker with strong instructional design skills and an eye for operational nuance • Obsessed with systems, structure, and elevating people • Exceptional communicator who can make complex ideas simple, actionable, and inspiring At the heart of our team is a commitment to your well-being, growth and happiness. Here's how we make it happen: • Wellness stipend - Because taking care of you matters to us. • 401(k) with company matching - We're investing in your future, together. • Paid time off, including paid holidays and sick time - Recharge, explore or simply unwind as you need. • Health, vision and dental insurance - For your peace of mind. • Employee product + treatment perks - We want you to enjoy the amazing experience you help create. • Paid parental leave - For those special days with your new family member. Be part of a culture that puts you first, supports your wellness, encourages collaboration and celebrates each team member's unique journey. Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law. Apply tot his job